FAQs

GENERAL

What are your response times?

While we typically try to answer our clients’ questions the same day, please allow 24-48 hours. If your request is urgent, please call either of our sales offices. Please note our hours of operation are Monday – Friday 9 am to 5 pm EST.

Can I come visit your manufacturing facility?

Since our clients are private and confidential, we require an appointment. We do not allow tours of our manufacturing facility due to hygiene and confidentiality reasons.

Are you GMP and FDA certified?

Yes.

ORDERS

How much does Private Label cost?

The cost depends on the formula. Please refer to our GET STARTED page for more info.

How do I know which products or packaging to choose?

Please contact a sales representative BELOW for our most recent packaging and product availabilities.

What are your most popular private label care products?

We have hundreds of products to choose from with Skin Care products being the most popular.

How should I market my private label products?

All have different business strategies and models, therefore, we do not provide assistance in marketing.

How to pay?

We accept wire transfers. Visa, MasterCard and AMEX are also accepted for payment.

What are your lead times for private label products?

Our typical lead times are 6-8 weeks for new orders and 3-6 weeks upon order approval and receipt of deposit. This may vary depending on the time of year, product and packaging availability. If we can fulfill an order sooner we will.

Can you rush an order?

Rush orders may be available and are subject to time, product and packaging availability. There is a fee for this service.

Can you cancel an order?

Orders may not be canceled after order approval.

If you don’t carry the packaging I want will you source it?

We prefer you supply us with the packaging of your choice. Our sales representative will be more than happy to help you pick the right packaging.

LOGISTICS AND SHIPPING

Please contact your sales representatives BELOW for details. They’re available between 9am – 5pm EST, Monday-Friday and will be happy to assist you.

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